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Is readers advisory counted as Reference

Page history last edited by Kim Miller 11 years ago

Original Post 3/13/2013

 

Joyce Chapman (NC)

 

I can’t figure out if readers advisory should be counted in reference. If not, my directors want to add it as a local question, alongside counts of technology-related one-on-one assistance and job-related one-on-one assistance.

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SDC Comments:

 

John Myrick (WV)

 

I would think that it would/should.

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Michael Golrick (LA)

 

Yes! (I just did a presentation on RA for our Staff Day – for support staff in public libraries around the state).

 

Here is the part of the definition which makes it so:

 

502

Reference

Transactions

A reference transaction is an information contact which involves the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff. It includes information and referral services. Information sources include printed and non-printed materials, machine-readable databases, catalogs and other holdings records, and, through communication or referral, other libraries and institutions and people inside and outside the library.

 

RA has all the critical elements in the first sentence, and I bolded the word “recommendations” for specific evidence. You certainly could include this as one of several categories which “roll up” into your grand total on a state level.

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Ann Reed (OR)

 

Yes, it should be counted as reference, as should teaching people to use the computers.  The essence is a patron with a need, a tool (such as book lists, reviews staff has read, etc.) and staff with expertise.

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Scott Dermont (IA)

 

Yes, I would definitely include it. It is a very important part of reference work in public libraries.

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