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Definition of Library Staff for Reference Counts

Page history last edited by Kim Miller 8 years, 1 month ago

March 17, 2016

 

Question

 

Lisa Dale (CA)

 

Hello fellow SDC’s,

 

I am the new State Data Coordinator for California and have been asked if Reference assistance provided by volunteers can/should be counted. In particular, we have a number of libraries that use volunteers to provide assistance with the use of technology.

 

I’d appreciate your feedback.

 

SDC Comments

 

Scott Dermont (IA)

 

The definition says “Reference Transactions are information consultations in which library staff recommend, interpret, evaluate, and/or use information resources to help others to meet particular information needs…” I believe that the intent here was that using the term “library staff” means paid library staff. Volunteers are not counted as staff for survey purposes otherwise, so I would count them here either.

 

_____________________

 

See also: Help on stats question: how to track reference questions answered by trained volunteers

 

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